Invaluable Security Company Asset

Hotel Manager Partner

As the security industry leader in hotel security, we are dedicated to providing the very best in real-time reporting technology resources for hotel managers and their corporate boards. We provide you with the resources to disseminate all data collected on site in risk and liability terms in a wide array of reports that encompass general security, patrols, and compliance as well as optional visitor entry, vehicle and space management.

Sample Reports


We model our operations to consistently complete all items detailed in the scope of service.


Resolve issues quickly with customizable chains of escalation.


As a completely transparent real time reporting tool the possibilities are endless!


All these features and more typically customized within your existing operating budget.

Empowering our security teams with the best real-time reporting technology available.

The mobile app is intuitive and easy to use. It gives the officers at your hotel the ability to quickly and easily create detailed powerful reports in risk and liability terms.

  • Hotel Reporting

  • Hotel Executive
    Security Reports

  • Hotel Emergency

  • Hotel Safety
    Liability Reports

  • Hotel Incident
    Summary Reports

  • Hotel Forecast
    and Budgets


All security, parking and maintenance issues are now able to be handled remotely and appear in the real-time issue monitor online.

Executive Reporting

Every issue submitted from the users in the field, web users, the dispatch or control center, or from the issue monitor is automatically updated in each applicable report.


Our Software provides all the tools to not only prove accountability but use it as a visibility asset. Each and every issue reported in the field is GPS, date, and time-stamped

A Officer Capabilities

Officers on site equipped with smart phones or tablets instantly record incidents, issues, photos, digital audio files, and field notes that are available for review in real time as they happen and before they become problematic. Officers can be tasked at specific times or can instantly be dispatched in emergency scenarios and can communicate directly with supervisors.

B Customization

As the hotel security industry professionals we have identified the foremost issues and incidents that hotel mangers and boards of directors want and need for optimum utilization of security services. However, we also know that each hotel is different and offers its own unique challenges, which is why we offer a full consultation to make sure that you get the kind of security and custom data you can use.

C Maintenance Teams

The ability to provide show of force or be a crime deterrent is inherent with our highly trained onsite security, however, we provide much more than that. We breakup our reporting and data collection into distinct modules; security, maintenance, and optional parking. By integrating maintenance issues into your issue monitor we can help proactively observe and report risk and liability issues before they become expensive reactionary problems. Teaming directly with the maintenance team saves time and reduces risk and liability.

D Chains of Escalation

Utilizing integrated technology into real time reporting gives us the ability to make sure the right people are notified of incidents and issues at the right time. We understand the right time is not always the next day when typical Daily Activity Reports are delivered to your desk. Our customizable chains of escalation mean anyone on your team can be instantly notified via email or text in the event of predetermined reported incidents, reaching a specific number threshold or in a time frame, or when an issue is marked urgent by our officers.

E Identify Problematic Areas

We go beyond simply observing and reporting incidents and issues. By attaching GPS date and time stamps, addresses, units, and unique locations to each reported incident and issue we build you a library of data that can then in turn be disseminated in a wide variety of reports that quickly identify what the top issues of your hotel are, where they are occurring and what steps are necessary to rectify them.

F Forecasting & Budgeting

With our in depth reporting and data dissemination, your annual reviews will never be the same. Instead of a security being a "necessary evil" on your books you can quickly see the symbiotic assimilation of real time reporting within hotel departments and teams in reported areas of concern, then rectified issues, and ultimately, note tangible ROI.

G Risk and Liability

Raised curbs, loose handrails, lights out, standing water, slip, trip and fall hazards - all too often these are reported reactively. With our systematic task assignments, dispatch, safety and duty reminders constantly keeping risk and liability abatement at the forefront of our officers while onsite we have many clients report that we proactively have reduced their risk and liability; some even qualifying for lower insurance premiums because of our programs.

Hotel Security Program

Lobby and Reception
Fitness Center
Kitchen Inspection
Stairwell Inspection
Courtyard Inspection
Breakfast Door Hangers
Pool and Bar Inspections
Meeting Room Inspections
Parking Structure Inspections
Floor Inspections
Boiler Sump Inspection
Valet Parking Inspections
Guest Room Inspections
Facility Laundry Inspections
Restroom Inspections
Newspaper delivery
Luggage Assistant Guest

Hotel Parking Management

Valet Parking Inspections
Guest Parking Inspections
Parking Structure Inspection
Fireman Parking Inspections

Hotel Maintenance Program

Fire Pull Station Inspections
Laundry Chute Inspections
Lights Turned On Inspections
Fire Extinguisher Inspections
Air Conditioner Inspections
Boiler Sump Inspections
Signs and Awnings Inspection
Sidewalk Slip and Trip Inspections
Storage Hazard Inspection

What People are Saying

About Silvertrac Software

"Most intuitive guard tour management and reporting tool I have used in 20+ yrs"
– Security Career

The simplicity of the system is a major benefit, especially for people who find technology and change difficult.
The major benefits for our Hotel operation is the ability to store service calls and the after-hours reporting issues, notifications of incidents with photographic evidence to executives and staff instantaneously and the ability to customize the reporting to meet our hospitality requirements.

Jane Smith
Jane Smith Hotel Manager

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Our real-time reporting software enables you
to customize, automate, measure and
optimize all your issues in one place.

With our software and the right security company,
all of this isn't just possible – It's easy.